Support & FAQ

Answers to common questions about ZeroTrace. Still stuck? Email us.

Contact support

We typically respond within <strong>7 business days</strong>.

Getting started

How do I set up ZeroTrace?

Is ZeroTrace a normal web browser?

Yes. It is built on WebKit, the same engine as Safari. Every feature of WebKit is available, including JavaScript, web apps, and PWAs.

Do I need an account?

No. ZeroTrace does not have an account system. The bookmarks vault is unlocked with the password you set locally — that is the only credential.

Bookmarks vault

What happens if I forget my vault password?

We cannot recover it. This is by design — if we could reset your password, we could also read your bookmarks. Choose a password you will remember.

Can I use Face ID to unlock the vault?

Yes. Optional biometric unlock can be enabled in Settings — the password is still the source of truth and is required after a device restart.

Where are bookmarks stored?

On your iPhone, inside the app sandbox. Encrypted with AES-256-GCM, key derived from your password via HKDF-SHA256, master key sealed in the iOS Keychain.

Can I sync bookmarks between devices?

ZeroTrace Pro includes an encrypted export / import feature — you can move your vault between devices without anyone reading it. There is no automatic cloud sync.

Is there an Android version?

Not yet. ZeroTrace is iOS-only and uses several Apple-only frameworks (Apple Intelligence translation, CryptoKit, iOS Keychain).

Privacy guarantees

Does ZeroTrace collect any analytics?

No. There are no analytics SDKs in the app — no Firebase, Sentry, Adjust, Mixpanel, or Amplitude. We do not know how many people use ZeroTrace or what features they tap.

Where does the content blocker rule list come from?

It is built into the app. ZeroTrace does not download remote filter lists — all rules ship with the binary and run through the Apple content blocker engine locally.

What happens if I delete the app?

All encrypted data is removed with the app sandbox. Export your bookmarks first if you want to keep them.

ZeroTrace Pro & billing

How do I subscribe or buy Lifetime?

Open the paywall from the Pro tab or when accessing a Pro feature. Purchases are processed by Apple through your Apple ID.

How do I cancel a subscription?

How do I restore purchases?

Can I get a refund?

Privacy

What data do you collect?

Is there an Android version?

Android is not currently planned. ZeroTrace is designed exclusively for iOS.